Broadband customers warned of hidden costs

Tue, 21 Apr 2009

Internet customers have been warned that they may face hidden charges by broadband providers for downloading more content than their package allows them.

Consumer Choices has said that, with the launch of the BBC's new high-definition iPlayer, broadband customers must be aware of how much they can download within their monthly limits or under fair usage policies.

The iPlayer application has received 387 million requests since its launch, showing that broadband users are downloading more, but they could face charges or reduced connection if they do not make sure that they are not exceeding any limits.

Michael Phillips, product director for BroadbandChoices.co.uk, said: "If consumers are regularly downloading films and music or uploading pictures to sites like Facebook, then they can easily exceed the download limits or fall foul of the fair usage policies of certain packages."

Those facing unexpected charges may have trouble paying them according to recent research by National Savings and Investments, which found that one-third of British people are not making savings for emergencies.
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